Privacy Policy

1. Introduction & Scope

Client Shield & Workspace (“Client Shield”, “we”, “us”, or “our”), operating via https://clientshield.store, is dedicated to protecting the personal data and privacy rights of our customers, website visitors, and software users.

This Privacy Policy outlines how we collect, process, store, and safeguard your personal information when you visit our website, communicate with our support desk, or purchase and activate our commercial WordPress plugin.

2. Information We Collect

We only collect the minimum amount of data required to provide customer support, deliver product updates, and validate software licenses:

A. Information You Provide Directly

• Account & Contact Data: When purchasing or contacting support, you may provide your name, email address, company or agency name, and communication preferences.
• Support Ticket Information: Content of messages, troubleshooting inquiries, or diagnostic reports voluntarily submitted via our helpdesk drawer or contact form.

B. Software Licensing & Telemetry Data

When you activate a license key inside your WordPress admin, the plugin communicates with our licensing infrastructure (operated by our Merchant of Record, Freemius) to verify license validity and deliver automated updates. The transmitted data includes:

• Freemius License Secret Key and Product ID
• Website URL where the plugin is active (to verify license site limits: 1 site, 5 sites, or unlimited)
• WordPress core version and PHP version (to ensure compatibility with security patches)
• Active plugin version and site language locale

C. Website Browsing & Technical Data

When you visit clientshield.store, standard web server logs automatically record:

• IP address (anonymized in server logs)
• Browser type, operating system, and referral URL
• Theme preference stored locally in your browser (cs_theme: 'dark' | 'light')

3. How We Use Your Information

We process personal and technical data strictly for the following legitimate business purposes:

1. License Provisioning & Fulfillment: Delivering your license key, ZIP download archives, and automated WordPress update notifications.
2. Customer Support: Responding to helpdesk tickets, technical questions, and billing inquiries.
3. Security & Abuse Prevention: Verifying legitimate purchases and protecting against fraudulent license distribution or pirated copies.
4. Product Improvement: Understanding aggregate PHP and WordPress version compatibility distributions to guide engineering decisions.

4. Merchant of Record & Payment Processing

Payment processing, licensing, and VAT/invoicing are securely powered by Freemius Inc. acting as Merchant of Record for all Client Shield & Workspace transactions.

5. Cookies & Local Storage

Our landing page uses minimal, essential client-side storage:

6. Data Sharing & Third-Party Services

We do not sell, rent, trade, or monetize your personal information to third parties or advertising networks. We only disclose information to trusted service providers who adhere to strict data protection standards:

• Freemius, Inc.: Merchant of Record, automated licensing, subscription renewals, and affiliate processing.
• Cloudflare: Web infrastructure security, DDoS protection, and SSL encryption.
• Transactional Email Providers: Delivering license keys, receipts, and customer support responses.

7. Data Retention

We retain account and licensing information for as long as your license remains active, plus any additional period mandated by financial, legal, or tax accounting regulations (typically 7 years for purchase receipts). Support ticket archives are anonymized or pruned periodically.

8. Your Rights Under GDPR & CCPA

If you reside within the European Economic Area (EEA), the United Kingdom, or California (CCPA/CPRA), you possess distinct legal rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete records.
• Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal records, subject to statutory accounting retention mandates.
• Right to Restrict or Object: Object to processing based on legitimate interests.
• Right to Data Portability: Request machine-readable export of your account data.

To exercise any of these statutory rights, please submit a written request to privacy@clientshield.store. We respond to all verified inquiries within 30 days.

9. Security Architecture

We implement comprehensive organizational and technical security controls to safeguard your data against unauthorized access, loss, alteration, or disclosure. All web communications are encrypted via TLS 1.3/SSL. Software build archives are scanned with automated malware detection and verified clean.

10. Updates to This Policy

We may revise this Privacy Policy periodically to reflect enhancements to our plugin, regulatory changes, or operational updates. When significant modifications occur, we will post a prominent notice on this website. Your continued use of Client Shield following such revisions signifies acceptance of the amended terms.

11. Contact Our Data Protection Team

If you have questions, feedback, or concerns regarding this policy, please reach out to our team: