Refund & Cancellation Policy

1. Overview & Guarantee Scope

At Client Shield & Workspace, customer satisfaction is our top priority. We understand that WordPress agencies need dependable tools that fit seamlessly into their existing hosting, caching, and page builder stacks.

This Refund & Cancellation Policy applies to all initial purchases of Client Shield & Workspace licenses (including Pro 1 Site, Pro 5 Sites, Agency Unlimited, and Lifetime Deal options) made via our official website at https://clientshield.store through our Merchant of Record, Freemius.

2. Eligibility Conditions

To qualify for a 100% refund under our guarantee:

• Timeframe: Your refund request must be submitted within 14 calendar days of the original purchase timestamp.
• Applicable Purchases: Valid on your initial purchase of any paid license tier (Monthly, Annual, or Lifetime Deal).
• Proof of Transaction: Simply provide the email address used during checkout or your Freemius License Key.

3. Simple 1-Step Refund Request Process

Requesting a refund is completely straightforward. You do not need to fill out tedious survey forms or navigate phone trees:

1. Send an email to billing@clientshield.store from the email address associated with your purchase.
2. Include your License Key or Freemius Order ID (found in your receipt email).
3. (Optional) A quick sentence about why the plugin was not the right fit for your agency helps our engineering team improve, but is never mandatory to receive your refund.

4. Refund Processing Time & Settlement

Once your request is received by our billing team:

• Approval Time: We review and authorize the refund through Freemius within 24 business hours.
• Settlement to Original Payment Method: The refunded funds will be credited back to your original payment method (Credit Card, Debit Card, or PayPal). Credit card processing typically settles in your bank account within 3 to 5 business days depending on your financial institution. PayPal refunds reflect immediately.

5. Subscription Cancellation vs. Full Refund

It is important to differentiate between cancelling an auto-renewing annual subscription and requesting an immediate refund:

6. License Deactivation & Software Access

When a full refund is processed:

• Your Freemius license secret key is automatically deactivated on our licensing server.
• Sites utilizing the license will no longer receive automated security patches, feature updates, or priority support.
• Pro and Agency features (such as Critical Page Shields, Custom Login Whitelabeling, and Agency Stealth Mode) will gracefully revert to Community edition defaults without breaking existing WordPress pages or corrupting layouts.

7. Annual Subscription Renewals

For annual plans, Freemius sends an automated email reminder 14 to 30 days prior to the upcoming renewal date. If you do not wish to renew your subscription for another year, you can cancel auto-renewal at any time with one click inside your account portal before the renewal date.

If an annual renewal charges accidentally and you contact us within 48 hours of the renewal charge without using updates, we will gladly reverse the renewal charge for you.

8. Chargebacks & Bank Disputes

We take pride in honoring all valid refund requests promptly. If you ever experience a billing confusion, unexpected duplicate charge, or wish to exercise your refund guarantee, please email us directly first at billing@clientshield.store.

9. Questions About Your Billing?

Our billing specialists are available Monday through Friday to assist with invoice downloads, European VAT adjustments, and license upgrades: